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Managed Helpdesk Services
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Outsourced Helpdesk Solutions: Why businesses like yours turn to professionally managed services

When your users have issues with the IT systems and technology your business runs on to do their work, the longer they have to wait for a response or a solution to their issue can impact their productivity and your business’s bottom line.

Helpdesk solutions have evolved to provide a single point of contact for fast response and problem-solving – but the reality is, for many organizations, it is not a good experience.

Do any of these ring a bell for your users?

  • You call the helpdesk, and the phone rings and rings and rings, and either nobody answers or your call goes to voicemail.
  • You can never get hold of IT out of business hours or on weekends.
  • Helpdesk staff just take your details and say someone will call you back and you never hear from them until you contact them again.
Outsourced Helpdesk Solutions

Does your business struggle with any of the following?

We are here to help: Outsourced Helpdesk Solutions

CG Technologies is an experienced provider of trusted and reliable helpdesk services. We have an impressive 25-year track record in delivering high-quality and cost-effective outsourced helpdesk services to 100’s of customers of all sizes in the Greater Toronto Area (GTA).

Whether it’s supporting your employees with break-fix, connectivity issues, or password resets, our 100% Canadian-based helpdesk is available 24 x 7 x 365, whenever you need it.

Delivering improved support services to your employees, increasing employee satisfaction, and at the same time, providing service reliability, controlled IT spending, and lowering your overhead costs.

About our managed helpdesk services

Our IT helpdesk support services are staffed 24 x 7 x 365 with technology and service experts who can assist with any IT issue.

We provide our customers with an easily accessible and always available source of help to ensure that their IT issues are addressed quickly and effectively, allowing their business to continue to operate.

Our low staff turnover rate means our experts and your employees are familiar with each other, ensuring the best technical support relationship possible.

CG Technologies is a trusted helpdesk service provider in Canada and offer:

Leave IT to us

Helpdesk services are just part of our wide range of managed IT services that can be tailored to your specific needs, powering IT for you and your business.

Partnering with CG Technologies will ensure that your IT operations run optimally and predictably while keeping your critical data safe and your business secure. Our industry-leading strategic IT consulting and IT solutions will allow you to focus on what matters most – your business.