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Managed Helpdesk Services You Can Rely On
Managed Helpdesk Services: Why businesses like yours turn to professionally managed services
When your users have issues with the IT systems and technology your business runs on to do their work, the longer they wait for a response or solution to their issue impacts their productivity and your business’s bottom line.
Helpdesk solutions have evolved to provide a single point of contact for fast response and problem-solving. In many organizations contacting the IT helpdesk is not a good experience for their users.
Do these ring a bell for your users?
- You call the helpdesk, and the phone rings and rings and rings, and either nobody answers or your call goes to a voicemail where you leave a message.
- You can never get hold of IT staff outside of office hours or on weekends.
- Helpdesk staff take your details and say someone will call you back. You never hear from them until you contact them again.
Does your business struggle with any of the following?
- Hiring challenges – finding and keeping good IT support staff.
- Resource challenges – providing coverage when IT staff are on vacation or sick leave.
- The costs associated with upgrading helpdesk systems, skills training, maintaining certifications, and other employee-related costs are extremely high.
We are here to help
CG Technologies is an experienced provider of trusted and reliable helpdesk services. We have an impressive 25-year track record in delivering high-quality and cost-effective outsourced IT helpdesk services to 100’s of customers of all sizes in the Greater Toronto Area (GTA).
Whether it’s supporting your employees with break-fix, connectivity issues, or password resets, our 100% Canadian-based Helpdesk is available 24 × 7 × 365 whenever you need it.
Delivering improved support services to your employees, increasing employee satisfaction, and, at the same time, providing service reliability, controlled IT spend, and lowering your overhead costs.
About our managed helpdesk services
Our IT helpdesk support services are staffed 24 × 7 × 365 with technology and service experts who can assist with any IT-related issue.
We provide our customers with an easily accessible and always available source of help to ensure that their IT issues get addressed quickly and effectively, allowing their business to continue to operate.
Our low staff turnover rate means our experts and your employees are familiar with each other, ensuring the best technical support relationship possible.
CG Technologies is a trusted helpdesk service provider in Canada and offers:
- 24 hour helpdesk services, including all time zones.
- Prompt access to expertise from skilled helpdesk staff.
- Multilingual support where needed.
- An easy-to-use helpdesk ticketing system.
- Response and turnaround times guaranteed by Service Level Agreements.