24/7 Help Desk Services in Toronto and the GTA

24/7 Help Desk services for peace of mind.

We know that small-medium business owners need peace of mind that their essential technologies are up and running, 24/7/365. When you need the help, turn to the CG Technologies experts day or night. Whether it’s helping you support your own systems or with systems we host or manage for you, our 100% Canadian 24/7/365 Help Desk is available whenever you need it.  Our Help Desk team is never “down”, and always staffed with knowledgeable professionals who can assist with any IT issue. We’re not just a voice over the phone. Our low turnover rate means our experts and your employees are familiar with each other, ensuring the best technical support relationship possible. We can get you back on track with immediate response anytime, day or night.

Explore our Help Desk services in Toronto and the Greater Toronto Area.

Our Help Desk Services Include:

How can we help you? We provide you with support that is 100% Canadian and acts as your full-service IT technical support team 24/7/365, without the cost of hiring and staffing resources in-house. Talk to us about our Help Desk services, which include:

  • Immediate response and call back guarantees. Our Help Desk is fully staffed with IT professionals during business hours to guarantee an immediate response. After hours, we guarantee our clients a 10-minute call back service to ensure that any issue is met with a solution quickly and effectively.
  • Service from anywhere, anytime. Need us to take full control? We offer full remote-control capability on an as-needed basis with your control and permission. That means, any issue can be solved off premise for your convenience, and to guarantee a speedy solution.
  • Off premise solutions that are still very close to home. We provide full access to all your relevant hosted systems in order to provide as full a service as possible without requiring an escalation and/or a call back.
  • Proactive Systems Monitoring and Alerting
    We work as your partner in IT, continuously monitoring your essential business systems and keeping your business running smoothly. We don’t “set and forget”, we are proactive in our optimization and technical support.

Benefits of Managed IT Services:

Help Desk Services are perfect for growing businesses that rely on their IT systems to be up and running any day, any time. CG Technologies offers technical support solutions that are tailored to the way your business works, at a much lower cost than hiring in-house resources. Here are just a few of the benefits our SMB clients are taking advantage of:

  • Support and expertise that’s just a phone call away, any time of day or night. We are available to respond to your every request all hours of the day and night, so that you can get expert help whenever you need it – not just 9-5.
  • A reliable, responsive and knowledgeable extension of your team. Our Help Desk staff are all IT professionals that have the credentials, experience and training required to help you get you up and running quickly.
  • Full access that eliminates the obstacle of time. All our Help Desk staff have full access to key systems which effectively minimizes the need to escalate the issue to senior technical staff. We’re removing the layers of access that take costly time in the event of an issue.
  • A true partnership. We’ve worked hard to ensure that our turnover rates are incredibly low in our Help Desk teams, which only benefits our clients. High familiarity between your employees and our Help Desk team is proven to boost the level of support we can offer you in the long term.

Help Desk Services FAQs

Q: What kind of support does CG Technologies offer?

A: We give you a choice with flexible support options. We offer both onsite and help desk support for our clients. Our Help Desk is available 24 hours a day, 7 days a week, every day of the year, and is staffed by IT professionals who can help you get back on track. Our Toronto and the GTA on-site support team offers flexible scheduling so that you can get the help you need whenever you need it.

Q: How much experience does your Help Desk services team have?

A: We’ve been in the business for over 20 years, and servicing clients with big and small needs for just as long. Our support team is 100% Canadian and has a track record of excellence for our clients. Just check out our testimonials to see how many clients rely and recommend us for our Help Desk services!

Q: Why do I need proactive monitoring?

A: We know that technology is the backbone of your operations, and ultimately success. Our proactive monitoring and continuous maintenance model will keep your network running at its peak potential, allowing you to grow and scale. Proactive IT is proven to reduce the risk of failures and downtime. We’ll manage the overall health of your systems and provide technical support as if we were part of your team.

Q: Where does CG Technologies provide service?

A: CG Technologies primarily serves clients in Toronto and across the Greater Toronto Area. A little further than that? Our remote capabilities and Help Desk support teams can still provide you with IT support and expertise. Contact us today to see if we can help you in your area!

More about CG Technologies

CG Technologies is a 100% Canadian owned and operated business. Founded in 1996, we have built our brand upon a foundation of world class customer service, industry knowledge, and strong leadership. We believe a strong relationship between your company and ours is what creates the best IT solutions, which is why we continue to service 95% of our original client base.

We believe that IT shouldn’t be a pain for you. Let CG Technologies be your 24/7/365 technical support Help Desk while you focus on growing your business.

DON’T TAKE OUR WORD FOR IT

WANT TO GET IN TOUCH?

Step 1 of 3

33%
[id = “unique”]

HEAD OFFICE

155 Romina Drive
Concord, Ontario, Canada
L4K 4Z9