Help Desk 24/7

help desk

WHAT IT IS

Everyone needs technical help from time to time. Whether it’s with your own systems or with systems we host or manage for you,  our 24-7-365 Help Desk is available whenever you need it.  OUr help desked is constantly staffed with knowledgeable proffesionals who can assist with any issue. Our low turnover rate means our staff and your staff are familiar with each other, ensuring the best technical support possible. We can get you back on track, anytime, day or night.

Benefits of 24/7 Help Desk:

  • Available all hours of the day and night so that you can get help when you need it.
  • Highly capable support staff are fully trained and can help get you up and running quickly.
  • Help desk staff have access to key systems which minimizes the need to escalate to senior technical staff.
  • Low turnover in our help desk group means high familiarity with your staff and your systems for better support.

Our 24/7 Help Desk Include:

  • Fully staffed help desk during business hours, with 10 minute call back guarantee after hours.
  • Full remote control capability (on an as needed basis with your control and permission)
  • Full access to all relevant hosted systems in order to provide as full a service as possible without requiring escalation and call/back.