Levels of IT Help Desk Support

IT Help Desk Support Levels

IT help desk support services is the process of answering customer inquiries, resolving customer issues and providing customer service through a formal, organized system. The IT help desk is a critical part of an organization’s IT department as it’s responsible for troubleshooting issues with users that would prevent them from doing their jobs effectively. Within […]

What Is a Cyber Security Consultant?

Cyber Security Consultant

A cyber security consultant is responsible for identifying problems, assessing and evaluating risks and implementing solutions to address risks related to a company’s computer networks and computer systems. Typically, cyber security consulting service addresses a specific need within the company or provides a fresh pair of eyes for evaluating a company’s security posture. Some common […]

Cloud Migration Services – A Comprehensive Guide

cloud migration services

Is your organization still relying on an on-premise IT infrastructure rather than moving to the cloud? Talk of “the cloud” is everywhere, but not everyone is ready to make the change as there are many things to consider. Official studies have estimated that more than 70% of all businesses worldwide are still in the initial […]

What are Cyber Security Services?

Cyber Security Services

Cyber security is a niche in Information Technology that focuses on protecting digital assets from different cyber threats. The best way to understand cyber security is through the use of the CIA triad, a combination of 3 objectives that illustrates the goals of cyber security in protecting your business. CIA stands for confidentiality, integrity, and […]

What are IT Help Desk Support Services?

IT help desk services

IT help desk services are among the most common and well-known IT services. Everyone using an online platform has had an issue where they need help. This can be login issues, requiring access to company software, troubleshooting network issues etc.  Overall, the role of IT help desk support is to help resolve customer issues and […]

Managed IT Services – Everything You Need to Know

What services are included in Managed IT Services

Data-driven technology is one of the most significant assets in today’s business world. Technological advancements make way for improved efficiency and constant innovation in all industries across the globe. As technology has advanced, its complexity and support overhead has increased, as have the threats to businesses’ security and data integrity through their IT networks. For […]

What are the Benefits of Managed IT Services?

What are Benefits of Managed IT Services?

Managed IT services help businesses to reduce expenses through the outsourcing of dedicated teams to perform IT management tasks. The level of engagement and the type of IT services depends on several factors, including internal employees’ skills, the business’s IT needs, and budgetary considerations. Handing off some or all of the IT management overhead to […]

How to Choose an IT Managed Services Provider

business man and woman discussing what to look for in a managed services provider

Continuity of business operations and consistent innovation are essential for any organization that leverages IT technologies. However, the ever-evolving technological landscape brings in a new set of challenges in the form of end-user demands for security and compliance, making the entire IT management process an ongoing challenge for small and medium-sized businesses (SMBs). This is […]

What are Managed IT Services?

Managed IT Services

In our data-driven era, outsourcing has had its fair set of changes, and we know it by the term Managed IT services. The popularity of Managed IT services has risen to such astounding levels that the global IT Managed services market is estimated to be worth around $329 Billion by 2025. So what exactly are […]

CG Technologies Sponsors the CanadianSME Small Business Expo 2022

CG Technologies proudly announces its sponsorship of the CanadianSME Small Business Expo 2022, taking place on June 29-30, 2022. An estimated two thousand business and industry leaders will attend the event, making it the largest virtual event for Canadian small and medium-sized businesses.  Now in its third year, the exclusive expo aims to empower enterprises […]