Help Desk 24/7

help desk

WHAT IT IS

Everyone needs technical help from time to time, whether it’s with your own systems or with systems we’re hosting or managing for you.  Our 24x7x365 Help Desk is available whenever you need it.  It’s staffed by people who know your systems and who get to know your people so that we can offer you the best technical support available and get you back on track as quickly as possible. 

Benefits of 24/7 Help Desk:

  • Available all hours of the day and night so that you can get help when you need it.
  • Highly capable support staff are fully trained and can help get you up and running quickly.
  • Help desk staff have access to key systems which minimizes the need to escalate to senior technical staff.
  • Low turnover in our help desk group means high familiarity with your staff and your systems for better support.

Our 24/7 Help Desk Include:

  • Fully staffed help desk during business hours, with 10 minute call back guarantee after hours.
  • Full remote control capability (on an as needed basis with your control and permission)
  • Full access to all relevant hosted systems in order to provide as full a service as possible without requiring escalation and call/back.